Xmanager Knowledge Base

Failed to uninstall software / How to manually uninstall

Last modified: Monday, May 21, 2018 2:42 AM


If you fail to uninstall NetSarang software by using the Windows Add/Remove program, you can try manually deleting the software.


To manually uninstall NetSarang software, follow the instructions below:

Use the GUID of each product to remove the corresponding registry entry:
For Xmanager Power Suite or Xshell Plus, refer to the standard GUID of the indiviual programs

Xmanager Enterprise GUID

Xmanager Enterprixe 5.x : 6B122522-0A5C-455F-A0C2-C5700F66FDF5
Xmanager Enterprise 4.x : BF0668D2-AFE3-47A7-BA80-3BBAFEE5524C
Xmanager Enterprise 3.x : 991C37B9-7034-43EF-A1A9-63AA0E04BAAF
Xmanager Enterprise 2.x : 99564F34-2A5D-4D1D-93B0-AE0230DF5A27

Xmanager Standard GUID 
Xmanager Standard 6.x : 7AC7C12D-3632-4D1C-A32F-010B4ACEEEE6
Xmanager Standard 5.x : 56BA7997-C26E-47C6-A768-945C499EC1D1

Xmanager Standard 4.x : 4AA18D88-29A2-411B-A404-B5F6A7CFDFF0 or F6485C45-0700-46C6-A1CF-92588824DC07  
Xmanager Standard 3.x : D8EE1FC5-2AEF-4AA0-AC0B-712DABEA910D
Xmanager Standard 2.0 : 89644228-0D0B-4D3C-9568-0050A9F72FF9
Xmanager 1.3.x : Delete the installation folder OR delete HKEY_LOCAL_MACHINE\SOFTWARE\NetSarang\Xmanager\1.3.x from the registry

Xshell GUID 
Xshell 6.x : EB1AAB19-5EE8-46BD-86CC-146BF85DC170
Xshell 5.x : F3FDFD5A-A201-407B-887F-399484764ECA
Xshell 4.x : 4754440C-5D44-4319-BBAA-A156B0F063A0
Xshell 3.x : 0ADDDE01-D0BF-428B-A049-AA0C37035319
Xshell 2.0 : 99FF7547-7605-4847-8EC3-1418AE4D7AAE
Xshell 1.2 : 99FF7547-7605-4847-8EC3-1418AE4D7AAE

Xftp 6.x : 2D76AF66-6E44-4AD8-91B4-CBD509588E99
Xftp 5.x : D7E8A325-92CC-4634-B2B1-42FE98E73B49  
Xftp 4.x : 2A710662-702F-4527-A703-792D366AF625
Xftp 3.x : 3B377BAF-63CA-4CA5-9EDF-D430D74C4B41
Xftp 1.3 : 0838A5E3-6DD6-4147-9FD6-CA0C471A4CCD

Xlpd 6.x : 81B3DC29-C78A-4734-AF4F-84BAD8520DEC
Xlpd 5.x : 68B33B46-22C3-4E8D-9D10-064CF4D166C3  
Xlpd 4.x : AC2351F3-07C8-45C0-8619-AEFFFE14A48B
Xlpd 3.x : 5759CA1A-6385-4EF2-8036-8EC3CD68A7C7

Xlpd 2.1 : A5C3B1AD-2311-478E-8ACE-C0FAB205A50A

  1. Press the Windows key and R key to open the Run dialog box.

  2. In the Run dialog box, type regedit.exe and press enter.
    Note: Regedit.exe opens.

  3. Erase the following entries :
    * For certain 64-bit operating systems, the GUID may not be present in the path indicated above. In this case, check the Wow6432Node path after \HKEY_LOCAL_MACHINE\SOFTWARE\ .   

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{GUID}

  4. Delete the following folder: C:\Program Files\InstallShield Installation Information\{GUID}
    Note: This folder has hidden attribute. To view this folder, turn on the "Show hidden folders" option on Windows Explorer. Also, make a backup copy of the folder before deleting it. 

  5. Lastly, erase the program folder. NetSarang software is installed under the following directory:
    x86: C:\Program Files\NetSarang\
    x64: C:\Program Files (x86)\NetSarang\