Xshell Forum

xshell 3.0 uninstall failed

Last post: Friday, June 25, 2010 4:55 AM by fwy, 4 reply

 
Saturday, March 14, 2009 10:54 PM - Alien

xshell 3.0 uninstall failed

 
Hello,

I installed the xshell 3.0.0218 programme, it works fine, then I upgrade the 3.0.0218 version to the newest 3.0.0243 version, it works fine too.

But I find two xshell 3.0 entry in add/remove program, then I execute one of them, it still works, after that then I execute the other one, it not works.

Then I want to reinstall the 3.0.0243 version, but every time it report the information:
This setup will perform an upgrade of ". Do you want to continue?"
and after the installation, nothing was there in program folder.

I remove all the relevant registry information, but problem still exists. Give me some help pls.

Thanks

Program Ver. : Xshell 3.0
Tuesday, March 17, 2009 10:47 AM - Support

Re: xshell 3.0 uninstall failed

 
This problem may occur when there was an error installing Xshell.

If reinstalling does not work, please uninstall Xshell and remove the following registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\99FF7547-7605-4847-8EC3-1418AE4D7AAE


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\99FF7547-7605-4847-8EC3-1418AE4D7AAE

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_99FF7547-7605-4847-8EC3-1418AE4D7AAE

And then, erase the following entry to remove Xshell from the Add/remove program:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0ADDDE01-D0BF-428B-A049-AA0C37035319}]

Once this is done, you should be able to reinstall Xshell again.



---
Technical Support


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Wednesday, June 2, 2010 12:49 AM - zeeUndead

Re: xshell 3.0 uninstall failed

 
Hy,

I've encountered the same problem, however after cleaning all the suggested registries and after searching and removing all encounters of `xshell` and `netsarang` through the registry and through the hdds, the problem still remains.

Any suggestions ?
Wednesday, June 23, 2010 2:47 AM - Andrew

Re: xshell 3.0 uninstall failed

 
Sometimes InstallShield goes off and creates duplicate entries. I used a manual uninstallation tool to erase.

Friday, June 25, 2010 4:55 AM - fwy

Re: xshell 3.0 uninstall failed

 
Same problem, how to solve?