Xshell Forum

XShell 5 with MS Visual C++2017 installed

Last post: Friday, June 8, 2018 9:13 AM by Support, 4 reply

 
Thursday, June 7, 2018 11:34 AM - Martin Phillips

XShell 5 with MS Visual C++2017 installed

 
Another program (P4V) I use has just had an update which has installed Microsoft Visual C++ 2017. After this update, XShell 5 keeps crashing on me when I try to open a session.

Could the C++2017 be responsible for the XShell crash?

Program Ver. : Xshell 5
Thursday, June 7, 2018 1:16 PM - Martin Phillips

Re: XShell 5 with MS Visual C++2017 installed

 
I've now tried uninstalling XShell and reinstalling it, no luck
I've uninstalled C++2017 and reinstalled XShell, no luck.
I've uninstalled P4V as well, no luck.

Booooo! :-(

Submitted a crash report, hopefully that will help.
Friday, June 8, 2018 1:45 AM - Support

Re: XShell 5 with MS Visual C++2017 installed

 
Try again after deleting or renaming the following registry:

HKEY_CURRENT_USER\Software\NetSarang\Xshell\5

If you're using Xshell from within Xmanager Enterprise, the registry will be:

HKEY_CURRENT_USER\Software\NetSarang\Xmanager Enterprise\5\Xshell

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Friday, June 8, 2018 9:03 AM - Martin Phillips

Re: XShell 5 with MS Visual C++2017 installed

 
After a variety of uninstalling and reinstalling, it's back working. not sure what exactly resolved the issue.

I did have an oddness where the 'File' menu bar had moved below the shortcuts. I moved it back to the top line and exited without attempting a connect, and at some stage after, things were working again. May be completely unrelated.
Friday, June 8, 2018 9:13 AM - Support

Re: XShell 5 with MS Visual C++2017 installed

 
Appreciate you reporting back with your results. I'll report your finding to our dev team as they may be of value for future reference.

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