Xshell Forum

nssock2.dll symantec antivirus

Last post: Wednesday, August 23, 2017 5:14 PM by Support, 6 reply

 
Wednesday, August 9, 2017 12:52 PM - Brandon

nssock2.dll symantec antivirus

 
I got a message this morning that nssock2.dll was a Trojan Horse risk and was quarantined. I've had this software installed for a very long time and never had that issue. Noticed on your website you updated the file related to an exploit. Wonder if I have been exploited or the change you made has created a false alarm.

Program Ver. : Xshell 5
Wednesday, August 9, 2017 1:58 PM - Dani

Re: nssock2.dll symantec antivirus

 
Same here. Symantec identify nssock2.dll like trojan.
Do i have to worry about the saved credentials?
Wednesday, August 9, 2017 4:34 PM - Support

Re: nssock2.dll symantec antivirus

 
Saved credentials were not affected and you can continue to use your session files. With cooperation from Kaspersky Labs, we've discovered no evidence that the security exploit was actually utilized.

This is not a false positive. Your Antivirus has done its job and has quarantined the affected dll. If this is the case, you may not be able to run Xshell to update to the latest Build (Build 1326) which addresses this security exploit. If you are unable to run Xshell, you'll need to update manually from our website here: https://www.netsarang.com/download/software.html.

You can read more about this issue here: https://www.netsarang.com/news/security_exploit_in_july_18_2017_build.html.
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Wednesday, August 9, 2017 4:41 PM - Brandon Campbell

Re: nssock2.dll symantec antivirus

 
Thanks for the response and you are right once it quarantined the file I was not able to run the application so I am downloading now.
Wednesday, August 9, 2017 4:46 PM - Support

Re: nssock2.dll symantec antivirus

 
Once you download, you can install over your existing installation which will resolve the issue.

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Wednesday, August 23, 2017 2:16 PM - DaveR

Re: nssock2.dll symantec antivirus

 
To fix the error ( "nssock2.dll is missing from your computer") I uninstalled Xshell, rebooted my computer and then reinstalled XShell as Administrator.

However, I still get the error when I go to open the file transfer window.

Any suggestions?

EDIT. Ok I fexed it. Had to uninstall Xshell AND Xftp (then reinstall)
Wednesday, August 23, 2017 5:14 PM - Support

Re: nssock2.dll symantec antivirus

 
Hi Dave,

Glad you got it working. Thanks for checking back in when you got it to work. It may be helpful to other users who are experiencing the same issue.

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