Xshell Forum

XAgent keeps asking for Passphrase

Last post: Wednesday, January 23, 2013 10:28 PM by Support, 1 reply

 
Sunday, January 20, 2013 11:09 AM - Mike

XAgent keeps asking for Passphrase

 
Hello,

I've entered my key's passphrases multiple times but XAgent continues to ask for them periodically. This is happening on Vista and Windows 7/8.

Any ideas?

Thanks.

Program Ver. : Xshell 4
Wednesday, January 23, 2013 10:28 PM - Support

Re: XAgent keeps asking for Passphrase

 
Please check if the user key stays open in Xagent. If it is closed then, you need to re-enter the passphrase to open it again.

Also, in Xagent, click on the Show Log >> button to see more information about the key status.

If the problem persists, please send us the full log file and instruction on steps to reproduce the problem.

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Technical Support