Xshell Forum

Registry Key error while installing

Last post: Tuesday, February 28, 2006 4:01 PM by Support, 6 reply

 
Thursday, February 23, 2006 12:02 PM - Pravat Santra

Registry Key error while installing

 
I get this error message while installing.
"Failed to write the install date on the system registry." And while I execute the Xshell i get the same error with some different english. Both the error messages are attached.

I use Windows 98 SE on a AMD Athlon.

More details can be requested to pravatsantra@gmail.com

The print screens are attached below.

Please provide the help.

Thank you...
Thursday, February 23, 2006 6:05 PM - Support

Re: Registry Key error while installing

 
This problem may occur when InstallShield Script is corrupted. Please follow the instruction below to reinstall InstallShield Script.

1. Delete C:\Program Files\Common Files\InstallShield\Driver\9
2. Download ISScript9.zip at
http://support.installshield.com/kb/files/Q108322/ISScript9.zip
3. Extract IsScript.msi and install it.

If your problem persists, please try restarting your machine.

Hope this solves your problem.


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Technical Support
Friday, February 24, 2006 12:10 PM - Pravat Santra

Re: Re: Registry Key error while installing

 
I tried al that you have mentioned but still no results. The same error message continues.

Regards
Pravat Santra

Please help!!!
Friday, February 24, 2006 3:55 PM - Support

Re: Re: Re: Registry Key error while installing

 
This error may occur when dll is not loaded properly. To fix this problem, first, uninstall Xshell, and then restart your machine. When the system loads up, install Xshell again.

NOTE: You should install Xshell before you start other applications

Please let us know if your problem persists.
Sunday, February 26, 2006 10:30 AM - Pravat Santra

Re: Re: Re: Re: Registry Key error while installing

 
Nope, that doesn't help at all.
Monday, February 27, 2006 7:34 PM - Support

Re: Re: Re: Re: Re: Registry Key error while installing

 
We are currently trying to duplicate your problem. Please give a few days to test this problem.

Thank you for your understanding.

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Technical Support
Tuesday, February 28, 2006 4:01 PM - Support

Re: Re: Re: Re: Re: Registry Key error while installing

 
Please uninstall Xshell from your PC, and then install it again using the file provided below.

http://download.netsarang.com/files/060228_xsh20.exe

This file will generate an error during installation. From this error message, our developers can find the cause. Please send us the screenshot or the contents of the error dialog box.

Thank you for your cooperation.

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Technical Support