Xshell Forum

uninstall and install fails

Last post: Thursday, April 1, 2010 11:35 PM by Support, 1 reply

 
Tuesday, March 30, 2010 10:56 AM - davefromco

uninstall and install fails

 
Tried to uninstall xshell 3.0 and I got the following error: OnMaintUIBefore. Then the uninstall fails and crashes explore.exe.

So I try to reinstall and I get the following error: "xshell set mediapackage value failed" then the install also fails.

Now I can not remove or reinstall xshell. Got any suggestions?

OS: windows 7 Ultimate

Thanks

Program Ver. : Xshell 3.0
Thursday, April 1, 2010 11:35 PM - Support

Re: uninstall and install fails

 
Please follow the steps below to uninstall Xshell manually and try reinstalling it:

*Always make a backup of your registry before making any changes.

1. Erase the following registry entries:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{0ADDDE01-D0BF-428B-A049-AA0C37035319}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{0ADDDE01-D0BF-428B-A049-AA0C37035319}

HKEY_LOCAL_MACHINE\SOFTWARE\NetSarang\Xshell\3

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\10EDDDA0FB0DB8240A94AAC073303591

2. Erase the following folders:

C:\Program Files\NetSarang\Xshell 3

C:\Program Files\InstallShield Installation Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\

C:\WINDOWS\Installer\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\

Now, the uninstallation is completed. Try reinstalling the software.

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Technical Support