Xshell Forum

uninstall and install fails

Last post: Thursday, April 1, 2010 11:35 PM by Support, 1 reply

Tuesday, March 30, 2010 10:56 AM - davefromco

uninstall and install fails

Tried to uninstall xshell 3.0 and I got the following error: OnMaintUIBefore. Then the uninstall fails and crashes explore.exe.

So I try to reinstall and I get the following error: "xshell set mediapackage value failed" then the install also fails.

Now I can not remove or reinstall xshell. Got any suggestions?

OS: windows 7 Ultimate


Program Ver. : Xshell 3.0
Thursday, April 1, 2010 11:35 PM - Support

Re: uninstall and install fails

Please follow the steps below to uninstall Xshell manually and try reinstalling it:

*Always make a backup of your registry before making any changes.

1. Erase the following registry entries:


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}




2. Erase the following folders:

C:\Program Files\NetSarang\Xshell 3

C:\Program Files\InstallShield Installation Information\{0ADDDE01-D0BF-428B-A049-AA0C37035319}\


Now, the uninstallation is completed. Try reinstalling the software.

Technical Support