Xmanager Forum

pre-sale issue

Last post: Monday, May 16, 2016 10:15 PM by Support, 1 reply

Thursday, May 12, 2016 1:59 AM - jimmy

pre-sale issue


I am your reseller from Taiwan.
Need your assist to resolve my customer's technical issue:

Customer's problems occurred after Startx
From there the message to see the connection
But there is a problem passback Display.

please see attachment.

Program Ver. : Xmanager 5
Connect Method : Xstart connection
Monday, May 16, 2016 10:15 PM - Support

Re: pre-sale issue

Even though your customer can connect to the server with telnet, the X11 connection cannot be established from the server to the PC through TCP port 6000~. This usually happens because of the firewall or a network configuration issue.

Have your customer check if the PC's firewall is blocking packets from outside. If the server implements SSH, the connection can be established in this environment.

Technical Support

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