Xmanager Forum

Xmanager Error: A mouse is not found

Last post: Wednesday, November 3, 2010 4:49 AM by Support, 3 reply

 
Friday, October 15, 2010 9:59 AM - user001

Xmanager Error: A mouse is not found

 
When I try to run as the SYSTEM user, I get the error:

Xmanager: Error: A mouse is not found.

if I click OK, the program seems to work normally. Is there a way to suppress this error? I've tried unchecking all mouse options under Default Profile.

Program Ver. : Xmanager 3.0
Connection Method : Xstart connection
Monday, October 18, 2010 2:21 AM - Support

Re: Xmanager Error: A mouse is not found

 
To find out more about the problem, please attach the Xmanager log file. It is saved under:

%APPDATA%\NetSarang\Xmanager\3\Log\

Also, please provide the following information:

1. Are you using Xmanager via Windows Terminal service or Citrix?
2. What is the Windows version?
3. What is the name of mouse and version of its driver?



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Technical Support
Monday, October 18, 2010 12:19 PM - user001

Re: Xmanager Error: A mouse is not found

 
1) Terminal Services
2) Windows 2008 Std SP1
3) VMware Pointing Device (version 12.4.0.5 provided by VMware, Inc)
Attachment X1.log (6 KB)  
Wednesday, November 3, 2010 4:49 AM - Support

Re: Xmanager Error: A mouse is not found

 
This problem was fixed in the latest Xmanager release (Xmanager 3.0 build 0150). Please try upgrading Xmanager.

To upgrade Xmanager, open Xbrowser and select Check for Updates under the Help menu.

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Technical Support