Xmanager Forum

Mouse problem via remote desktop for windows

Last post: Friday, March 2, 2007 6:04 PM by Support, 8 reply

 
Tuesday, October 3, 2006 10:53 AM - Thorbjorn Schibelfeldt

Mouse problem via remote desktop for windows

 
Hi

Trying to access xmanager on a terminal server.

When I start xmanager and connect to anyhost, as soon as it is connected the mouse will move in jumps, I have tried via vnc and dont have the problem but that's so damn slow.

the client machine is a winXP and the server is a 2003R2.
As said is doesn't matter wether I connect to our old machines or some new sun servers same problem

Is there anything I can do.
Wednesday, October 4, 2006 2:32 PM - Support

Re: Mouse problem via remote desktop for windows

 
Thank you for your report.

We will test this issue and get back to you shortly.

We appreciate your patience.

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Technical Support

Wednesday, October 4, 2006 4:01 PM - Andrew

Re: Mouse problem via remote desktop for windows

 
Try disabling the color mouse pointer option. You can find it in the Mouse setting (Device tab) of Xconfig.

Monday, October 9, 2006 10:14 AM - Thorbjorn Schibelfeldt

Re: Re: Mouse problem via remote desktop for windows

 
Hi

I tried to disable the color option it makes no difference to the problem.

The setup is remote desktop to a 2003 server and on the remote server xmanager is installed start it and broadcast to Sun server get the xwindow up move the mouse slowly around and it jumps

Best Regards

Thorbjorn
Monday, October 9, 2006 6:58 PM - Support

Re: Re: Re: Mouse problem via remote desktop for windows

 
We have tested connecting to Solaris 10 with Xmanager on Windows 2003 R2, but the problem could not be duplicated. Here is description of our test environment:

1. Terminal Server: Windows 2003 R2
2. Terminal Server Client: Windows XP service pack 2
3. Terminal Server Client: Remote Desktop Connection 5.1 (Build 2600)
4. Xmanager version: Xmanager 2.0 Standard
5. Remote Hosts: Sun Solaris 10, Red Hat 9
6. Connection Method: XDMCP, SSH, TELNET

Please let us know if there is any difference between our systems, and also, the following information:

1. Mouse maker, model no.
2. Mouse driver or application (such as Microsoft IntelliPoint 5.5)
3. Please explain with screenshot at what part of the screen the mouse pointer jumps and what application is open during the test.

We appreciate your cooperation.

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Technical Support - 10/09/2006 18:58:17

Tuesday, October 10, 2006 3:41 AM - Thorbjorn Schibelfeldt

Re: Re: Re: Re: Mouse problem via remote desktop for windows

 
Hi

I will get the screen shoots and all that for you.

The strange thing is that if I use a PS2 connected mouse I don't have the problem it's only if it's a USB mouse. I have tried both a microsoft mouse and a dell mouse, also tried a no name mouse. All had the same problem going via USB.

Thanks

Thorbjorn
Wednesday, February 21, 2007 6:28 PM - ivo

Re: Re: Re: Re: Re: Mouse problem via remote desktop for windows

 
I have same problem.Please give us some solution
Thursday, February 22, 2007 5:55 PM - Support

Re: Re: Re: Re: Re: Re: Mouse problem via remote desktop for windows

 
We have duplicated this problem in our lab and will provide you a patch soon.

Thank you for your patience.

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Technical Support
Friday, March 2, 2007 6:04 PM - Support

Re: Re: Re: Re: Re: Re: Mouse problem via remote desktop for windows

 
The problem has been fixed and the updated setup file is now available at:

/download/main.html

Thank you for using Xmanager.

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Technical Support