Xftp Forum

drag and drop doesnt work

Last post: Friday, January 29, 2016 1:28 AM by Support, 23 reply

 
Thursday, February 19, 2015 2:58 PM - Alex

drag and drop doesnt work

 
Hello, when I try to drag and drop from xftp menu to my desktop it alerts "Cannot drag and drop. You should reboot computer"

Surely I reboot 2 times, it didnt help
Is there any solution to fix this problem?

Program Ver. : Xftp 5
Thursday, February 19, 2015 8:07 PM - Support

Re: drag and drop doesnt work

 
Can you try running Xftp as admin and restart again?

To run Xftp as admin, right click on Xftp and then select Run as administrator.

This problem might happen when Xftp fails to register drag and drop handler to Windows system. Running as admin might fix this issue.

Please let me know if the problem persists.


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Technical Support
Friday, February 20, 2015 12:57 AM - Alex

Re: drag and drop doesnt work

 
Tried to do that, didnt help
Monday, February 23, 2015 2:19 PM - Support

Re: drag and drop doesnt work

 
Please try manually registering the drag and drop handler:

1. Open the cmd window as Admin
2. Enter the following command:

regsvr32 "c:\Program Files (x86)\Common Files\NetSarang\NsCopyHook2.dll"

3. Restart Windows.

Please let me know if the problem persists.

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Technical Support
Tuesday, February 24, 2015 12:44 AM - Alex

Re: drag and drop doesnt work

 
Problem persists
My OS: Windows 7 64-bit
Thursday, March 5, 2015 4:51 AM - Support

Re: drag and drop doesnt work

 
It looks like Xftp cannot register its drag and drop handler with Windows. This is an isolated incident and we are not sure what is causing this problem at this moment. But, we will try to find a cause but we can't give any solution right now. I will keep you posted when we find anything that may fix this issue.


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Technical Support
Sunday, March 8, 2015 12:47 PM - Alex

Re: drag and drop doesnt work

 
Sure, I just want to point at it. Xftp 4 worked fine, in 5th version this problem arise.
Sunday, March 8, 2015 6:55 PM - Support

Re: drag and drop doesnt work

 
Thank you very much for reporting this issue and giving us feedback. Can you try if the problem persists with Xftp 4 on the same machine?


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Technical Support
Wednesday, March 11, 2015 4:14 AM - Alex

Re: drag and drop doesnt work

 
Drag and drop works on the same machine if I use xftp 4
Thursday, March 12, 2015 10:18 PM - Support

Re: drag and drop doesnt work

 
Thank you for letting us know of this. It will help us narrow down the possible causes.


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Technical Support
Wednesday, March 18, 2015 7:22 AM - Junguk Hur

Re: drag and drop doesnt work

 
I just installed the latest version released yesterday (March 17, 2015).

This Drag and Drop still doesn't work.
Wednesday, March 18, 2015 10:56 PM - Support

Re: drag and drop doesnt work

 
Can you check if you have the following registry entry?

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\CopyHookHandlers\NsCopyHookHandler2

If not, please use the following command to register drag and drop handler:

1. Open CMD.exe as administrator
2. Execute the following command:

regsvr32 "c:\Program Files (x86)\Common Files\NetSarang\NsCopyHook2.dll"

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Technical Support
Tuesday, April 28, 2015 1:37 PM - Alex

Re: drag and drop doesnt work

 
Hello, is there any progress on that problem? were you able to narrow possilbe causes of it?
I tried the solution above and donwloaded latest version of xftp
Tuesday, April 28, 2015 10:26 PM - Support

Re: drag and drop doesnt work

 
Unfortunately we could not a solution to this problem. This problem occurs very rarely and we do not have enough information to fix this issue. We are suspecting that this problem might be related to security software or group policy settings on Active Directory but we are not certain what is the actual cause is. I am sorry this couldn't be resolved fast.


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Technical Support

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Wednesday, April 29, 2015 3:54 PM - Alex

Re: drag and drop doesnt work

 
Okay, thank you for feedback! I hope microsoft will make win10 a good choice to migrate and this problem wont arise
Wednesday, August 5, 2015 3:12 PM - Enos

Re: drag and drop doesnt work

 
Completely uninstall and re-install it to solve this problem.
Sunday, August 23, 2015 6:53 PM - Clive

Re: drag and drop doesnt work

 
Not an isolated incident - I have the same problem with XFTP 5 also.

Have rebooted a number of times
Have tried removing and reinstalling
Have tried running as administrator
Have manually added the registry key
Have verified the registry key actually exists

Still no luck. Any further thoughts? Happy to provide remote access to machine (Teamviewer etc) if it helps diagnose.

clive
Sunday, August 23, 2015 8:06 PM - Clive

Re: drag and drop doesnt work

 
On another machine with the same problem, I don't see the error, but the drag and drop again fails. I just get an empty folder created called "Xftp5DragDropSupportDir860201765" (final number differs each time)
Tuesday, September 1, 2015 4:06 AM - Support

Re: drag and drop doesnt work

 
Please try using the following command to register the drag and drop handler to your system manually:

regsvr32 "c:\Program Files (x86)\Common Files\NetSarang\NsCopyHook2.dll"

This problem seems to happen in some machines but we could not duplicate the issue. Can you send us the list of software installed on your PC? To do this, open 'Power Shell' (WIN-R and enter powershell) and enter the following command:

Get-WmiObject -Class Win32_Product | Select-Object -Property Name




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Monday, September 28, 2015 1:43 AM - huazihsh

Re: drag and drop doesnt work

 
same problem encountered. I got an empty folder named Xftp5DragDropSupportDir2303463.
redister doesn't work.
please let me know if any other possible solution exists.
Sunday, October 18, 2015 6:20 PM - James S

Re: drag and drop doesnt work

 
I have the same issue since I started using XFTP. It happens on two different laptops. Confirmed on Windows 7,8 and 10. Definitely not isolated issue. Tried everything above, nothing helps.
Sunday, January 10, 2016 11:53 AM - demlasjr

Re: drag and drop doesnt work

 
Any news about this ? It's getting extremely frustrating. One year and no solution yet, while others FTP programs works just fine.

Thanks.
Thursday, January 14, 2016 4:02 PM - Nick

Re: drag and drop doesnt work

 
This has never worked on my PC. I've tried everything in here (reinstalling, registry changes, running as admin) and nothing works. I have to use WinSCP instead of Xftp because drag and drop doesn't work, which is really inconvenient because it doesn't integrate with Xshell.
Friday, January 29, 2016 1:28 AM - Support

Re: drag and drop doesnt work

 
In most cases, the solution provided above resolves the drag and drop issue. However, in rare cases it does not. It may be that another program is using the same drag and drop handler method as Xftp.

As this issue is not an isolated incident, we are currently exploring better methods for the drag and drop handler so all our users may utilize the feature without issue. We appreciate your patience on this matter.

Technical Support

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